payment

Thank you for your interest in purchasing products from Tokyo Tea Garden.
You can pay at the online store by credit card (via Stripe) or Paypal.
The credit cards we accept are VISA, MasterCard, JCB, American Express, Diners Club International, Discover and JCB. Payment can also be made via Stripe from Apple Pay and GPay.

Security

To protect your personal information, we follow security best practices to prevent it from being improperly lost, misused, accessed, disclosed, modified or destroyed.

If you provide your credit card information, that information will be encrypted using SSL (Secure Socket Layer Technology).
The method of transmission across the Internet or electronic storage is not completely secure, but it complies with all PCI-DSS requirements, implementing additional generally accepted industry standards.

Shipping

Tokyo Tea Garden ships the products from Tokyo, Japan to most countries around the world using FedEx or Japan Post.Tokyo Tea Garden is shipped from Tokyo, Japan by Fedex courier or Japan Post to most countries around the world.

We use flat rate shipping, whose cost varies depending on the region you live in. Please enter your address in Checkout to check shipping charges and availability to your area.                    

  • Processing time: Usually 1-7 business days after receiving an order
  • Delivery time: Usually 3-7 business days to major countries and cities

If it is out of stock, it may take longer than usual to ship. In that case, we will contact you promptly.
Due to the COVID-19 virus, Fedex Courier Service or Japan Post may be delayed or stopped.

We are able to provide shipping worldwide, but unfortunately in some countries we are unable to ship due to COVID-19 pandemic restrictions.
thank you for your kind understanding.

Shop Name:ToKyo Tea Garden
Company Name:StyleLife Co., Ltd.
Head office address:3-8-8, Komagome, Toshima-ku, Tokyo, 170-0003, Japan

Please note

Once the item is shipped, the ownership of it will be transferred from Tokyo Tea Garden to the purchaser.Once the package is shipped, ownership will be transferred from Tokyo Tea Garden to the purchaser.
It is the buyer’s responsibility to track and deliver the package.
When the order is shipped, we will provide you with a tracking number and a link to the tracking page in the confirmation email.

Products shipped from Japan to certain countries and jurisdictions may be subject to local customs duties or sales taxes in the destination country. Such duties and taxes are the responsibility of the purchaser (or recipient).

The amount you have to pay (if any) varies depending on the jurisdiction and also on origin and category of the item, the transaction amount, and the weight of the package.

We will not falsify the information on customs papers such as the price of the item.

It is illegal to tamper with shipping documents and invoices by lowering prices and totals. It puts both our business and you at risk.

In addition, insurance claims and refunds may be invalidated if the package is damaged or lost. Therefore, it is in the interests and protection of the customer.

We understand that some customers live in a country where high import taxes and customs duties are imposed, but for these reasons we strictly refuse to falsify the amount we declare.

Returns and refunds

We will be happy to send you a replacement or refund you in the following cases:

  1. The item you received is different from the one you ordered
  2. The item you received is defective or damaged

We may not refund or replace your order if you change your mind or any other personal reasons.

Damaged Items

All items are inspected before shipping but may be damaged during the delivery. If the item you received was damaged or defective, please contact us within 7 days from the date of delivery.
Please take a picture of the damaged item and send it to info@tokyoteagarden.com.

Correct the situation. ** Please note that refunds or replacements can only be provided within 14 days of delivery of your order.ded within 14 days of delivery of your order.

Delivery Failure or Refused Delivery

We are not responsible if the parcel is not delivered because the buyer entered the wrong or incomplete shipping address.
In this case, you have to wait for the package to be returned. You can then reship the package.
The purchaser is responsible for the return shipping and reshipment charges. When entering your shipping address, please make sure it is correct.

For US customers, please enter the extended ZIP+4 code to make sure the package will arrive at your address without problems.

We are not responsible for returned items due to the buyer (or recipient) not being available to accept the package. Returned items will be reshipped and the purchaser has to pay for the return and reshipment costs.

Cancellation

You can only cancel an order before the shipment.
Once shipped, the package cannot be collected and ownership is transferred from Tokyo Tea Garden to the purchaser.

If you need more information, please contact us at info@tokyoteagarden.com or use the online contact form.

Office hours 9:00 – 18:00 [ Weekdays except holidays ]

Contact us

Shipping Information

From Japan Post Express Delivery
  • Tokyo Tea Garden ships from Tokyo, Japan to most countries around the world using FedEx or Japan Post.
  • We use flat rate shipping, whose cost varies depending on the region you live in.
  • Please enter your address when you checkout your item and you can see the shipping fee and whether we can ship to your address. business days after receiving an order Delivery time: Usually 3-7 business days to major countries and cities.